{"schemaVersion":1,"kind":"article","path":"/help/fr-fr/articles/troubleshoot-a-failed-verification/","htmlLang":"fr-FR","localeRoute":"fr-fr","slug":"troubleshoot-a-failed-verification","title":"Résoudre un échec de vérification | Centre d’aide Sign For Free","description":"Diagnostiquez les entrées incorrectes, modifiées, endommagées ou incomplètes lorsque l’outil Sign For Free ne peut pas confirmer un document finalisé.","chrome":{"brandLabel":"Sign For Free","helpCenterLabel":"Centre d’aide","skipLabel":"Accéder au contenu principal","publicNavigationLabel":"Navigation Sign For Free","publicNavigation":[{"href":"/#features","label":"Fonctionnalités"},{"href":"/#pricing","label":"Tarifs"},{"href":"/verify","label":"Vérifier"},{"href":"/blog","label":"Blog"},{"href":"/help/fr-fr/","label":"Centre d’aide"}],"loginAction":{"href":"/envelopes","label":"Connexion"},"createAction":{"href":"/envelopes/new","label":"Commencer"},"languageLabel":"Langue de l’aide","themeLabel":"Thème","themeModes":{"system":"Thème système","light":"Thème clair","dark":"Thème sombre"},"localeOptions":[{"route":"en-us","htmlLang":"en-US","label":"English","href":"/help/en-us/articles/troubleshoot-a-failed-verification/"},{"route":"ko-kr","htmlLang":"ko-KR","label":"한국어","href":"/help/ko-kr/articles/troubleshoot-a-failed-verification/"},{"route":"ja-jp","htmlLang":"ja-JP","label":"日本語","href":"/help/ja-jp/articles/troubleshoot-a-failed-verification/"},{"route":"ru-ru","htmlLang":"ru-RU","label":"Русский","href":"/help/ru-ru/articles/troubleshoot-a-failed-verification/"},{"route":"de-de","htmlLang":"de-DE","label":"Deutsch","href":"/help/de-de/articles/troubleshoot-a-failed-verification/"},{"route":"fr-fr","htmlLang":"fr-FR","label":"Français","href":"/help/fr-fr/articles/troubleshoot-a-failed-verification/"},{"route":"zh-tw","htmlLang":"zh-TW","label":"繁體中文","href":"/help/zh-tw/articles/troubleshoot-a-failed-verification/"},{"route":"zh-cn","htmlLang":"zh-CN","label":"简体中文","href":"/help/zh-cn/articles/troubleshoot-a-failed-verification/"},{"route":"es-es","htmlLang":"es-ES","label":"Español","href":"/help/es-es/articles/troubleshoot-a-failed-verification/"}],"footerGroups":[{"title":"Produit","links":[{"href":"/verify","label":"Vérifier"},{"href":"/#pricing","label":"Tarifs"},{"href":"/licenses","label":"Licences open source"}]},{"title":"Ressources","links":[{"href":"/blog","label":"Blog"},{"href":"/help/fr-fr/","label":"Centre d’aide"}]},{"title":"Comparer","links":[{"href":"/blog/free-docusign-alternative","label":"Sign For Free vs DocuSign"}]},{"title":"Mentions légales","links":[{"href":"/legality","label":"Validité des signatures électroniques"},{"href":"/legal-docs/terms","label":"Conditions d’utilisation"},{"href":"/legal-docs/privacy","label":"Politique de confidentialité"},{"href":"/legal-docs/cookie-policy","label":"Politique de cookies"},{"href":"/cookie-settings","label":"Choix de confidentialité"},{"href":"/legal-docs/account-deletion","label":"Supprimer votre compte"}]}],"footerTagline":"Signez simplement. 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Ne les modifiez, optimisez, imprimez en PDF ou réexportez pas."}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"text","value":"Enregistrez le résultat JSON actuel si un autre reviewer a besoin des détails exacts de l’échec."}]}]}]},{"sectionId":"steps","title":"Diagnostiquer le résultat","content":[{"kind":"element","tag":"ol","attributes":{},"children":[{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"element","tag":"h3","attributes":{},"children":[{"kind":"text","value":"Confirmer l’ordre des fichiers"}]},{"kind":"element","tag":"p","attributes":{},"children":[{"kind":"text","value":"Placez le PDF signé sous "},{"kind":"element","tag":"strong","attributes":{},"children":[{"kind":"text","value":"Document finalisé (PDF)"}]},{"kind":"text","value":" et "},{"kind":"element","tag":"code","attributes":{},"children":[{"kind":"text","value":"audit_trail.pdf"}]},{"kind":"text","value":" sous "},{"kind":"element","tag":"strong","attributes":{},"children":[{"kind":"text","value":"Audit Trail (PDF)"}]},{"kind":"text","value":". Ajoutez la source non signée uniquement sous "},{"kind":"element","tag":"strong","attributes":{},"children":[{"kind":"text","value":"Document original (facultatif)"}]},{"kind":"text","value":"."}]}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"element","tag":"h3","attributes":{},"children":[{"kind":"text","value":"Relancer avec les pièces jointes d’origine"}]},{"kind":"element","tag":"p","attributes":{},"children":[{"kind":"text","value":"Téléchargez de nouvelles copies depuis le même e-mail, sélectionnez "},{"kind":"element","tag":"strong","attributes":{},"children":[{"kind":"text","value":"Vérifier"}]},{"kind":"text","value":" et évitez les fichiers ouverts puis réenregistrés dans une autre application."}]}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"element","tag":"h3","attributes":{},"children":[{"kind":"text","value":"Lire le premier contrôle en échec ou ignoré"}]},{"kind":"element","tag":"p","attributes":{},"children":[{"kind":"text","value":"Utilisez les cartes de contrôle pour déterminer si le problème concerne le hachage du PDF, les preuves d’audit intégrées, la cohérence des pages ou des champs, le document original facultatif, la signature cryptographique ou la clé publique."}]}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"element","tag":"h3","attributes":{},"children":[{"kind":"text","value":"Corriger le problème d’entrée correspondant"}]},{"kind":"element","tag":"p","attributes":{},"children":[{"kind":"text","value":"Remplacez un fichier incorrect ou modifié par la pièce jointe d’origine. 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Confirmez que son empreinte correspond à celle affichée, collez-la et sélectionnez "},{"kind":"element","tag":"strong","attributes":{},"children":[{"kind":"text","value":"Utiliser cette clé"}]},{"kind":"text","value":"."}]}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"element","tag":"h3","attributes":{},"children":[{"kind":"text","value":"Relancer le contrôle complet"}]},{"kind":"element","tag":"p","attributes":{},"children":[{"kind":"text","value":"Sélectionnez "},{"kind":"element","tag":"strong","attributes":{},"children":[{"kind":"text","value":"Vérifier"}]},{"kind":"text","value":" et examinez le résultat global ainsi que chaque contrôle. Ne vous fiez pas aux fichiers tant qu’un contrôle obligatoire reste en échec ou incomplet."}]}]}]}]},{"sectionId":"what-happens-next","title":"Étape suivante","content":[{"kind":"element","tag":"p","attributes":{},"children":[{"kind":"text","value":"Si la paire d’origine réussit, conservez ensemble ces fichiers inchangés. Si un contrôle obligatoire échoue encore, gardez les fichiers et le résultat JSON, demandez au Sender un nouvel e-mail de finalisation et considérez le document comme non vérifié jusqu’à résolution."}]}]},{"sectionId":"warnings-and-limitations","title":"Avertissements et limites","content":[{"kind":"element","tag":"ul","attributes":{},"children":[{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"text","value":"Un résultat en échec ne prouve pas à lui seul une fraude. Des paires incorrectes, fichiers modifiés, téléchargements endommagés, clés publiques manquantes ou navigateurs incompatibles peuvent aussi empêcher la vérification."}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"text","value":"Ne retirez pas un document original facultatif en échec simplement pour masquer l’écart. Utilisez la bonne source ou indiquez clairement que ce contrôle n’a pas été effectué."}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"text","value":"Utilisez une clé publique manuelle uniquement si elle provient d’une source fiable et si son empreinte correspond à celle requise."}]},{"kind":"element","tag":"li","attributes":{},"children":[{"kind":"text","value":"L’outil vérifie les preuves d’audit sans contacter le backend Sign For Free, mais la recherche de clé publique peut contacter une source externe autorisée."}]}]}]},{"sectionId":"troubleshooting","title":"Dépannage","content":[{"kind":"element","tag":"dl","attributes":{},"children":[{"kind":"element","tag":"div","attributes":{},"children":[{"kind":"element","tag":"dt","attributes":{},"children":[{"kind":"text","value":"Aucune donnée d’audit intégrée n’a été trouvée"}]},{"kind":"element","tag":"dd","attributes":{},"children":[{"kind":"text","value":"Le champ Audit Trail contient peut-être le mauvais PDF. Sélectionnez la pièce jointe "},{"kind":"element","tag":"code","attributes":{},"children":[{"kind":"text","value":"audit_trail.pdf"}]},{"kind":"text","value":" d’origine."}]}]},{"kind":"element","tag":"div","attributes":{},"children":[{"kind":"element","tag":"dt","attributes":{},"children":[{"kind":"text","value":"Les données d’audit sont invalides"}]},{"kind":"element","tag":"dd","attributes":{},"children":[{"kind":"text","value":"Le certificat d’audit est peut-être endommagé ou n’est pas un fichier d’audit Sign For Free. Demandez au Sender un nouvel e-mail de finalisation."}]}]},{"kind":"element","tag":"div","attributes":{},"children":[{"kind":"element","tag":"dt","attributes":{},"children":[{"kind":"text","value":"Un hachage PDF SHA-256 ou de preuve d’audit échoue"}]},{"kind":"element","tag":"dd","attributes":{},"children":[{"kind":"text","value":"Les fichiers ne vont peut-être pas ensemble ou les octets de l’un d’eux ont changé. Utilisez les deux pièces jointes d’origine du même message."}]}]},{"kind":"element","tag":"div","attributes":{},"children":[{"kind":"element","tag":"dt","attributes":{},"children":[{"kind":"text","value":"La cohérence des pages ou des champs échoue"}]},{"kind":"element","tag":"dd","attributes":{},"children":[{"kind":"text","value":"Le PDF finalisé a peut-être été modifié ou associé au mauvais certificat. 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