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Envelope troubleshooting

Retry a document that did not finish processing

Restart final document processing when all required signing is done but the completed files were not assembled.

Role
Sender
Plan
Free and Basic
Platform
Web dashboard

Before you start

  • Use this action only when every required party has signed but final document processing did not finish.
  • Confirm that the Envelope has not expired. It expires 72 hours after creation.
  • Do not confuse Retry completion with resending an already completed document. They solve different problems.

Retry final processing

  1. Open your dashboard

    Sign in to Sign For Free and open My envelopes.

  2. Find the affected Envelope

    Open the Envelope where all signing is finished but the completed document is still unavailable.

  3. Review the status message

    Confirm that the page reports a completion-processing problem rather than a missing Sender or Recipient signature.

  4. Retry completion

    Select Retry completion once, then keep the dashboard open while the request starts.

  5. Check the refreshed state

    Refresh the Envelope after processing has had time to finish and look for Completed.

What happens next

If processing succeeds, the Envelope becomes Completed. The Sender and all Recipients then receive the completed PDF and audit_trail.pdf by email. Save both files promptly.

Warnings and limitations

  • Retrying does not restart or extend the Envelope's 72-hour lifecycle.
  • Do not create a duplicate Envelope while the retry is still processing; that can produce two separate signing workflows.
  • Retry completion assembles a document that did not finish. It does not send another copy of files from an Envelope that is already Completed.
  • Once an Envelope expires or its server copy is deleted, final processing may no longer be available.

Troubleshooting

Retry completion is not shown
Check the Envelope state. A party may still need to sign, the Envelope may already be Completed, or its lifecycle may have ended.
The retry starts but does not finish
Wait for the current attempt to settle, refresh the Envelope, and avoid repeated rapid selections. Record the Envelope details and visible error if the same failure remains.
The Envelope is Completed but email is missing
Check spam and filtered folders. Use the completed-document resend action if it is available; do not use Retry completion.
A signature is still missing
Final processing cannot finish yet. Follow the Recipient progress and send only that person's private invitation as needed.

Still need help?

Capture the Envelope's current state and exact error message before its lifecycle ends so the processing failure can be investigated.