- The email does not match
- Check spelling, aliases, and the address that received the invitation. If the Sender entered a different address, ask the Sender to create a new Envelope with the correct email address.
- The link is broken or incomplete
- Open the original message and select the full link again. If it still fails, ask the Sender to send the private link intended for you.
- The Envelope is expired
- The existing Envelope cannot accept another signature after its lifecycle ends. Ask the Sender what document process should follow.
- The document is unexpected
- Do not sign. Confirm the request directly with the Sender using contact information you already know.